Refund and Replacement

At Career Job Store, your satisfaction is our top priority. We are committed to providing high-quality beauty products and ensuring a hassle-free shopping experience. In the unlikely event that you need to return a product or request a replacement, our comprehensive Refund and Replacement Policy is here to guide you.

Eligibility for Refunds and Replacements

We accept refund and replacement requests under the following circumstances:

  1. Damaged or Defective Products
    • If the item you receive is damaged, defective, or not functioning as intended, you are eligible for a refund or replacement.
    • Clear photographic evidence of the damage or defect is required for verification.
  2. Incorrect Product Delivered
    • If the item delivered does not match your order, such as a different size, color, or product, we will arrange a return or replacement.
  3. Change of Mind
    • Refunds for a change of mind may be accepted at our discretion, provided the product is unused, sealed, and in its original packaging.

Conditions for Refunds and Replacements

To process your request, the following conditions must be met:

  • The product must be returned in its original condition: unopened, unused, and with all original packaging intact.
  • A valid proof of purchase (order confirmation or receipt) must be provided.
  • The request must be submitted within 14 days of receiving the product.

How to Request a Refund or Replacement

  1. Contact Customer Support
    • Email our support team at [[email protected]]. Provide your order number, a description of the issue, and any supporting documents (e.g., photos of the product).
  2. Evaluation Process
    • Our team will review your request and verify the issue.
    • You will receive an update within 2-3 business days regarding the status of your request.
  3. Return Instructions
    • If approved, we will guide you on how to return the product.
    • Please ensure the product is securely packaged to prevent further damage during transit.
  4. Refund or Replacement
    • Refunds: Once the returned product is received and inspected, refunds will be processed within 7-10 business days to your original payment method.
    • Replacements: If a replacement is requested, we will ship the new product within 3-5 business days of approval.

Non-Refundable and Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for refunds or replacements:

  • Opened or used beauty products.
  • Items purchased on clearance or as part of a final sale.
  • Products that show signs of use or tampering.

Shipping Costs for Returns

  • For products returned due to damage, defects, or incorrect delivery, Career Job Store will cover the return shipping costs.
  • For returns initiated due to a change of mind, customers are responsible for return shipping fees.

Exceptions and Special Cases

If an issue arises that is not explicitly covered under this policy, we encourage you to contact our support team. We aim to address all concerns with fairness and understanding, ensuring a positive resolution.

Contact Us

If you have questions about our Refund and Replacement Policy or need assistance with a return or replacement, please don’t hesitate to reach out:

  • Email: [email protected]
  • Phone: [Insert Phone Number]
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

At Career Job Store, we are committed to making your shopping experience exceptional. Thank you for choosing us as your trusted source for beauty products!